Refund policy

Thank you for shopping with [Velaré Haus]. We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, and exchanges are handled for orders placed through our website.

1. Return Window

We accept returns within 30 days of delivery. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must include original packaging, tags, and accessories

  • You must provide proof of purchase (order number or receipt)

Returns requested after 30 days may not be approved.

2. Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items

  • Gift cards

  • Downloadable or digital products

  • Personalized or custom-made items

  • Items marked “non-returnable” on the product page

  • Opened hygiene or personal care products

  • Used or Damaged products / wear and tear on product.

If you have questions about whether your item qualifies, please contact us before returning it.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

  • Your order number

  • Photos or video of the item and packaging

If approved, we will provide one of the following at no cost:

  • Replacement item

  • Store credit

  • Full refund

4. How to Start a Return

To initiate a return:

  1. Contact us at [support@velarehaus.com] or through our Contact Page.

  2. Include your order number and reason for return.

  3. If approved, we will provide return instructions and the return address.

Returns sent without authorization may not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • We recommend using a trackable shipping method.

  • We are not responsible for returns lost or damaged in transit.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically takes 5–10 business days depending on your bank or payment provider

Original shipping fees are non-refundable unless the return was due to our error.

7. Exchanges

If you need a different size, color, or replacement, contact us and we will help arrange an exchange (subject to availability).

In some cases we may ask you to return the original item first before sending the replacement.

8. Order Cancellations

Orders may be canceled within 1 hours of purchase if they have not yet been processed or shipped.

Once an order has shipped, it must go through the standard return process.

9. Chargebacks & Fraud Prevention

If you experience an issue with your order, please contact us before initiating a payment dispute or chargeback.

We reserve the right to:

  • Provide delivery confirmation and order verification to payment providers

  • Restrict future purchases from accounts associated with fraudulent claims or abuse of our return policy.

10. Contact Information

If you have questions about this policy, please contact us:

Email: [support@velarehaus.com]
Business Name: [Velaré Haus]
Website: [Velarehuas.com]